OrderaTranscript.com Frequently Asked Questions
If you are concerned about the transaction costs of sending electronic transcripts, we have a solution. By allowing your students to initiate the transaction through OrderaTranscript.com, your school is billed nothing. Here's how it works:
1. The student (or the student's parent) visits OrderaTranscript.com, perhaps through a link on your school's Web site.
2. The student chooses your school as the institution where the transcript will come from and authenticates his or her identity.
3. The student chooses the colleges and universities to which he or she is applying.
4. The student pays for the transactions via credit card at a cost of $5.00 per transaction and makes any notes they wish to include for their school counselor.
5. The school counselor sees the transcript order as a request in the Items Requiring Attention area of the CSIS Transcript Center.
6. Once the school counselor reviews the order, he or she may approve and fulfill the order, or deny it.
7. The student is able to track the progress of the order and is notified when the order is fulfilled or if it is denied. Any transaction costs are returned for denied orders.
OrderaTranscript.com Overview
Through OrderaTranscript.com, students over the age of 18 and/or students' parents will be able to place online orders for transcripts. These orders will immediately be electronically sent to your NTC account for your approval, and you can then fulfill the order using CTC. An online order may contain a request that a transcript be sent to one or many colleges/universities.
1. What are the benefits of using OrderaTranscript.com?
- Meet the needs of your students while reducing administrative burdens and costs.
- Enable your students and their parents to order official transcripts via the Web 24/7.
- Speed up the delivery of transcripts and give your students an edge with their college applications.
- Improve your transcript security and reduce transcript fraud.
- Eliminate follow up calls to your office - OrderaTranscript.com allows the student/parent to track their orders online.
- Send transcripts to any college or university across the country via student orders, at no cost to you.
2. Do we have to pay extra for it?
3. What do I have to do to be able to use it?
You don't need to do anything to be able to receive transcript orders. We've taken care of upgrading your account. However, you will need to let your students and their parents know about this service. They can now go to www.OrderaTranscript.com to place online orders for transcripts.
4. Is there any training so that I can learn more about OrderaTranscript.com?
Yes: Watch an online tutorial that will show you what a student/parent will see when they place an order, as well as the steps you will go through to fulfill an order. Further, from this link you can access all the OrderaTranscript.com Welcome Kit materials and information!
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Transcript Management Process
1. Will I lose control over the process?
No. All transcript orders placed through OrderaTranscript.com will be sent to your CSIS Transcript Center account for approval. At that point, you will have the opportunity to review the order before you fulfill it.
2. How many different colleges/universities can receive these transcripts?
The NTC trading partner directory contains over 6,000 colleges and universities, from every U.S. state. This includes two-year and four-year colleges as well as vocational/technical schools, health career schools, beauty schools, and more. If the recipient receives electronically through NTC, then an electronic transcript is delivered. If not, then NTC prints out an official paper copy and mails it out within one business day — all at no cost to the district. This approach means that registrars and guidance counselors will save a lot of time and energy by fulfilling their online orders.
3. How does OrderaTranscript.com assure security and privacy?
NTC authenticates the user who placed a transcript order using the credit card information provided. With the exception of the credit card number, this verified information is viewable to the guidance counselor/registrar who receives the order for approval. NTC's OrderaTranscript.com also requires the person placing the order to certify s/he is either a student over the age of 18 or the student's parent/legal guardian.
4. Will I be notified when a transcript order is sent to my school?
When the order is delivered to your school via CSIS Transcript Center, it will appear in the Transcript Orders area of Items Requiring Attention. If an order remains in this area for two days without any action from your school's CSIS Transcript Center users, then each user for your school will receive an email notification informing them that a transcript order has been delivered and requires attention.
5. If I have a problem, whom do I contact?
Our support team is more than happy to answer any questions you may have. Contact them at support@edustructures.com or 877-790-1261.
6. What if my current NTC account only allows me to send transcripts within my own state?
By having your students initiate the transcript order using OrderaTranscript.com, you can fulfill their request to send their transcript to colleges and universities across the country - even if your current NTC account does not allow you to initiate out-of-state transactions.
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Online Ordering for Parents and Students
1. When will this functionality be available for students and parents?
OrderaTranscript.com is available now. All you need to do is make sure everyone knows about it!
2. How do students and parents use it/access it?
Students and parents can go to www.OrderaTranscript.com in order to select the school from which they are ordering a transcript and the recipient(s) to which they'd like their transcript sent. You could also put a graphic on your school web page that links to your school's online ordering website. Visit our information page for downloadable graphics.
3. Can students and parents track their transcript order?
Yes. When a student/parent places an order for a transcript, an email is sent to the person who placed the order containing confirmation of the order, the tracking number(s) for the order, and the site from which they can track the order. As the order moves through the fulfillment process, the student/parent will receive email notification updates and the tracking history will reflect the current status of the order.
4. What is the cost for our parents and students to use it?
Students and parents can place online orders to send transcripts to public colleges and universities at no cost. Orders to send transcripts to all other higher education institutions incur a transaction fee of $5.00. Since the student/parent pays this fee, your school will not incur fees to fulfill online orders.
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