OrderaTranscript.com Frequently Asked Questions

Through OrderaTranscript.com, students over the age of 18 and/or students' parents will be able to place online orders for transcripts. These orders will immediately be electronically sent to your NTC account for your approval, and you can then fulfill the order using CTC. An online order may contain a request that a transcript be sent to one or many colleges/universities.

Online ordering allows school counselors and registrars to meet the needs of their students while reducing administrative burdens. Schools can enable high school seniors and their parents to order official transcripts via the web at anytime, even when the school office is closed. Online ordering allows the entire transcript ordering and fulfillment process to become electronic—speeding delivery of transcripts and eliminating the cost and time involved in processing requests—with a system that is more secure, more efficient, and saves money for school districts. This functionality also provides full and permanent archiving of transaction histories, so you have backup on all requests, orders, and transactions. It also provides transcript order confirmation for the student/parent. In an era of shrinking budgets and growing demands, NTC's OrderaTranscript.com allows schools to fulfill an important service in the most efficient manner, all while reducing an unthinkable amount of paper waste, which will show that you are conscientious about the environment.

No, this is an upgrade to the CTC system, and receiving online orders is included in your current membership. In fact, you will not incur any transactional fees when fulfilling online orders through NTC.

You don't need to do anything to be able to receive transcript orders. We've taken care of upgrading your account. However, so that you can begin receiving these orders, you will need to let your students and their parents know about this service. They can now go to www.OrderaTranscript.com to place online orders for transcripts. See the tips section of this guide for ideas on how to spread the word.

Yes: Watch an online tutorial that will show you what a student/parent will see when they place an order, as well as the steps you will go through to fulfill an order. Further, from this link you can access all the OrderaTranscript.com Welcome Kit materials and information!

No. All transcript orders placed through OrderaTranscript.com will be sent to your CTC account for approval. At that point, you will have the opportunity to review the order before you fulfill it.

The NTC trading partner directory contains over 6,000 colleges and universities, from every U.S. state. This includes two-year and four-year colleges as well as vocational/technical schools, health career schools, beauty schools, and more. If the recipient receives electronically through NTC, then an electronic transcript is delivered. If not, then NTC prints out an official paper copy and mails it out within one business day — all at no cost to the district. This approach means that registrars and guidance counselors will save a lot of time and energy by fulfilling their online orders.

NTC authenticates the user who placed a transcript order using the credit card information provided. With the exception of the credit card number, this verified information is viewable to the guidance counselor/registrar who receives the order for approval. NTC's OrderaTranscript.com also requires the person placing the order to certify s/he is either a student over the age of 18 or the student's parent/legal guardian.

When the order is delivered to your school via CTC, it will appear in the Transcript Orders area of Items Requiring Attention. If an order remains in this area for 2 days without any action from your school's CTC users, then each CTC user for your school will receive an email notification informing them that a transcript order has been delivered and requires attention.

Our support team is more than happy to answer any questions you may have. Contact them at support@edustructures.com or 877-790-1261.

OrderaTranscript.com is available now. All you need to do is make sure everyone knows about it!

Students and parents can go to www.OrderaTranscript.com in order to select the school from which they are ordering a transcript and the recipient(s) to which they'd like their transcript sent. You could also put a graphic on your school web page that links to your school's online ordering website. Visit our information page for downloadable graphics.

Yes. When a student/parent places an order for a transcript, an email is sent to the person who placed the order containing confirmation of the order, the tracking number(s) for the order, and the site from which they can track the order. As the order moves through the fulfillment process, the student/parent will receive email notification updates and the tracking history will reflect the current status of the order.

Students and parents can place online orders to send transcripts to public colleges and universities at no cost. Orders to send transcripts to all other higher education institutions incur a transaction fee of $5.00. Since the student/parent pays this fee, your school will not incur fees to fulfill online orders.